Why was order 20417 cancelled?
Adea
Cancelled automatically because the payment was declined three times. Timeline: ordered and 1st decline 28 Sep, 2nd decline 29 Sep, 3rd decline and cancellation 30 Sep.
Questions · Why
Why questions: the cause, not just the number.
It is the why questions that cost the most developer hours, because the answer lies in both code and data. Adea follows the trail, shows the sequence and points to the cause.
Questions you can ask
Why did orders between 499 and 599 DKK drop in the last 9 days?
Adea
They fell 17%, while the average order rose from 452 to 466 DKK. The free-shipping limit was raised from 499 to 599 DKK in a code change 9 days ago.
Why is the customer's payment shown as declined?
Adea
The card was declined by the bank on the first attempt, and the second attempt is not scheduled until tomorrow at 06:00.
The whole story
The events in order, with dates and the rules that triggered them.
From your own data
Nothing is guessed. Every step can be opened and checked.
One click and you are in the case
Open the order or the customer straight from the answer.
Frequently asked questions
Can Adea always find the cause?
Not always. When data or code does not give a safe answer, Adea says so and suggests what a developer can look at. Questions Adea cannot answer are free.